Shoprite is dreadful and people should be very careful, shop elsewhere instead

Visited your branch in Bayside mall yesterday, absolutely horrible experience at your bakery, staff don't care and clearly have no idea what they are doing, wait almost 30 mins just to get my cakes and pies packaged and priced because the assistant had no idea what she was doing, I was prepared to overlook it considering she was alone and clearly had no idea what she was doing, she also showed very poor listening skills and lack of interest in assisting but where I draw the the line is noticing I have been overcharged for 3 cakes yet I ordered 1, she mixed up the number of cakes for doughnuts meaning I paid for 2 extra cakes that I have not received, sharing my experience so people can be aware of this and to be extra vigilant when purchasing items from the bakery.

One a separate occasion to this I had another poor experience whereby the lady at the hot dog stand dropped the roll on the floor and then picked it up and continued to prepare the meal and hand it to me, I made her aware of how unhygienic I felt that was and requested a new one which she then provided to me.

Shoprite clearly have poor standards and I feel that it is finally time for me to speak up.

Shopping experience is poor and I have lost all trust and credibility in this store, my advice is go to the Checkers in the mall instead or try the pick n pay or Woolies across the street.