1 reviews | Active since Jan 2014
Shoprite have cheesed me off for the last time
Today (4/03/2015) I went back to Shoprite in the Palms Springs in Springs CBD, Gauteng after about 2 months of not going there because of their pathetic service. Hoping that things have changed. To my dissapointment I got the worse attitude from the cashier. 1st of all they never greet, then she rings up my things and pushes my groceries down with the plastic bag and speaks in a language neither me or my daughter understand. I asked her about 3 times what she saying she laughed and packed the bags speaking to another lady behind me. When I turned around she shows fingers and signs behind my back not realizing that my daughter is watching her. This is one of my bad experiences I've had in the shop. Usually I keep quiet and leave. So today I made up my mind that I won't spend another cent of my money at your stores. I won't go back EVER!! There is stores like PnP in Casseldale that gives excellent customer service whenever I go there. So as of today I will continue to support them. You just lost a loyal customer. Because in your store its normal for your staff to ill treat customers. It hasn't changed since I started going there and it won't stop.
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Palm Springs.
As a customer driven business, Shoprite understands the importance of offering superior service. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Palm Springs.
As a customer driven business, Shoprite understands the importance of offering superior service. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations