Shoprite Gatesville poor service

Today I needed to visit a petstore in Gateville to get something for our dog. I decided to pop into Shoprite to get a few essentials. I went to Shoprite in Gatesville. My wife took some groceries and we decided to buy some meat from the in-house butchery. In the cooler, we did not find what we wanted, or needed. So, I went to the butchery and asked to buy from the display. I was served by Siphokuhle. She insisted I must only take from what was in the cooler fridge. I explained there was not what I wanted, or needed. She refused to help me and on asking her name, she refused. I asked for the butchery manager and she said he was not in. We ended up leaving the store very unhappy. If you work in customer services, give customer service and if you are not prepared to help, do not work, please.