Shoprite employees are dishonest.

Good day I received an email on the 24 November 2017 from my insurance company informing me that I will not receive any refund on the expenses I had to pay for the repairs to my vehicle regarding the accident that happened on the 30 September 2017. I had to pay out of pocket R4010.00 regarding the repairs to my vehicle. I find it quite disturbing that I was emailed by you on 3 October 2017 regarding the settlement of all damages, only to be informed 2 months later that I will receive no compensation. I find this totally unacceptable as the accident was not caused due to any fault by myself. Mrs Lotz also admitted at the scene that she had caused the accident due to the road being so narrow. Also I have a witnesses that will collaborate my version of events under oath. I would like to inform you that if I am not reimbursed in full, I will have no other option but to take this matter to small claims court. Your written reply at your earliest convenience would be appreciated. ood day

As per the correspondence addressed to you by Outsurance, liability was denied by us on the basis of conflicting statements and failure to produce an independent witness statement in support of your allegations.

As the claim was submitted to your Insurer you would need to continue to liaise with them as you have already received compensation for repairs to your vehicle and by contacting us or our Insured directly you are prejudicing your Insurers right of subrogation.

Should you have an independent witness statement we suggest you submit same to Outsurance or alternatively proceed to the small claims court.

Regards

Angie Verhoog

Paladin Underwriting Managers (Pty) Ltd

From: Funi Netshilata ********** Date: 24 November 2017 at 14:59 Subject: RE: OUTsurance Claim To: Helen Cooper **********

Good day Miss Cooper,

Please be advised that we were not successful with the recovery of your excess amount of R 4,010.00

from the other party's insurer.

An sms notification was sent to you on 2/11/2017 to inform you of this outcome after a failed attempt to make contact with you telephonically.

The other driver advised her insurer that you veered into her lane and damaged her vehicle

Without an independent eye witness to confirm the version of either party, we decided not to pursue the matter further as we have 2 mutually destructive version and insufficient evidence to prove our claim.

Due to this dispute your excess could not be recovered from the other party's insurer and therefore cannot be paid back to you.

Regards