Shoprite doesn't value and respect their customers

I've been complaining about these same issues to Shoprite from 2022 so hopefully this time around they'll take it seriously. Back then I took it up twice with them and I've been understanding and give them time to fix this. Till date it's still the same story and the last time I was there was actually worse cause on top of that I got word that said it expired the 05th but by the 04th when I took it out of the freezer it was green so that works was anything but fresh. My main problem I've with Shoprite Upington is that they don't respect or value their customers. Back in 2022 I was told that 300 new trolleys were order cause none of the trolleys in there is user friendly. You've to push and pull at the same time just so that you can do your shopping. It's 2026 and I haven't seen a single new trolley from 2022 so where are these trolleys or was it just told that so that I can keep quiet. My other issue and this has become worse is the fact that they're sticking up when you're doing your shopping. Bear in mind this store is not that big with a lot of people especially over month end and then you've to be even more inconvenienced cause the workers are now stocking up. What annoys me the most about this are their attitudes it's like as a customer you're in their way not the other way round. You literally can't move cause they're just all over the place merchandising everything on extremely busy days. And please don't come tell me that the store is very busy cause so is Checkers and Pick and Pay and I've never experienced any of these horrors with them. The last time I was there that place was filthy I even saw a ****roach whilst waiting in line and to think this is a place where we go to buy the food we eat. To me the fact that I was told that I will never experience this in this store again and I'm still doing so in 2026 shows the lack of respect they've towards me as a customer and I've really tried to be patient with this but this is simply unacceptable. Let's also not forget some of the cashiers and the yawning on the counter whilst they're busy helping a customer and why are there still no packers cause that and the fact that there's more tills than cashiers are the reason why you can end up standing I those lines for more than an hour. And to think I've actually complaint to their head office the two times I did complain and here we're.