PK
Phenias K
1 reviews | Active since Feb 2015
09 Feb 2015, 20:11
Shoprite doesn't want to refund me
End of January 2015 I bought 2big tins of Nan infant formula from Shoprite Alexander. On the purchase day the cashier wrote some codes on the product I bought and she said to me should the formula I'll treat the infant, I can bring it back.<br> I went back to the store to complain this afternoon, and the Freshfood manager \Thabiso"said they can only refund one tin. When I asked what I should do with the other opened one her colleague said to me \""Bowe a se bothata ba rona\"" (that is not our problem). I mean is that how they must respond to their customers who are at the end paying their salaries !!! I mean without a customer you don't have an income"
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Shoprite's replyOfficial
10 Feb 2015, 12:58Hello Phinnyk,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear about your bad experience at Shoprite Alexandra. As a customer driven business, Shoprite understands the importance of providing customers with quality products and superior service. For this reason, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear about your bad experience at Shoprite Alexandra. As a customer driven business, Shoprite understands the importance of providing customers with quality products and superior service. For this reason, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply10 Feb 2015, 12:58
Official
Hello Phinnyk,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear about your bad experience at Shoprite Alexandra. As a customer driven business, Shoprite understands the importance of providing customers with quality products and superior service. For this reason, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear about your bad experience at Shoprite Alexandra. As a customer driven business, Shoprite understands the importance of providing customers with quality products and superior service. For this reason, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations