Shoprite Dawn Park and Aramex Nonsense Service

I have had a terrible experience with Shoprite in Dawn Park Shopping Center this week!! They have an Aramex drop off box in store and I dropped off a parcel destined for Durban on Monday (8th Aug 2022) After not being able to track the parcel on the app i went in store to check if it had been picked up. I had to wait 45mins for the store manager to attend to me and when she did she had no sense of accountability or urgency whatsoever. I asked when are pick ups and she had no answers for me. She reassured me that the driver would be on the way that very afternoon. I returned to find my package still in the box this morning and no explanation from her. Instead she seemed to shift blame to Aramex. I asked for a log book of the drivers or how they keep track of pick ups and there was nothing! She also refused that I take my parcels and go post them elsewhere even though I provided her with the electronic waybill number smses that MATCHED the parcels. She insisted I should have a waybill paper!!! How on earth are selling something that u are not clued up on? ARAMEX WAYBILLS are now ELECTRONIC!!

This terrible experience has affected my business and reputation negatively as when I offered the service to my client I listed 2-3 business days for delivery not "whenever the Shoprite manager decides to find out why pick ups are not done in her store" days! I am still fuming because as we speak my parcels are still sitting in the Dropbox.