Shoprite Checkers Pick a box competition is a ****

On the 23rd of July I played the Shoprite Checkers Pick a box competition and I won the an Essential 6litre Airfryer for R1 and received the redeeming code on the Shoprite app my mistake was not screens grabbing it and pressed view other prizes so the redeeming code on the app disappeared since then I have not received the redeeming code via sms or email as they have stated on the app that they will send it via sms or email.

The same day on the 23rd of July I called Shoprite Checkers customer care to explain what happened and I haven't received the redeem code as they have stated on the app that they will send it through sms or email they said they will investigate since then I have been calling to follow up on the matter and I have been getting so many excuses. 1st they said I played the competition only twice and didn't which was a lie because I played the competition three times the first time I played it I won and I told them it's a lie and told them that I played on the 23rd of July and won then the consulted said they will update it on the system and let the marketing team know to investigate further.

I received a call on the 4th of August the consultant said they will give me a R50 voucher because I missed a chance a the competition I told him I don't want it because it's not equivalent to the amount of the airfryer then he said he will review my case and call again , he didn't call I just received the R50 voucher via sms.

I called the next morning to tell them that I don't want the voucher I won an airfryer therefore they must compensate with a voucher that's equivalent to the airfryer or they should just send me the redeem code , the consultant says to me the week I played on they were experiencing technical difficulties with regards to the competition that's why they are compensating me with R50 voucher I told him no I don't accept it I just want the R1 airfryer because that's what I won the consultant then goes on to say that the team went to my profile straight to check if I played won and there are no winnings on my profile so now I asked if I didn't win anything then why are giving me R50 voucher because I didn't win , he said he will give them my feedback that I'm not happy with their findings they will investigate and get back to me again.