Shady customer service

It was with disgust and utter disrespect that having bought a Ritebrand which I found to be spoiled upon opening it, I return to the store to speak to a very oblivious manager Trudy Dunn who has no clue what customer service looks like who instead of addressing the problem of old packet of peanuts, has the audacity to say in so many ways that I buy at Shoprite at my own risk( this apparently is the official customer policy at Shoprite)

She says if I don’t find joy with Shoprite policy/brand then I must take refund and go or take another brand shows how little faith she has in your inhouse product. By all account charity doesn’t begin at home as far as Shoprite is concerned. I am deeply angered and shocked by the experience of such inept individual whom you call Regional manager. In the absence of perfection mediocrity becomes a norm in that store. I left the shop feeling worse than how I felt after consuming spoiled Ritebrand peanuts! Not to mention that I had to drive all the way back to address this issue only to be treated in such a degrading manner.