Service service service

Im a work at home single 50something year old woman - who also looks after my mom (82). For this reason - its SO MUCH more convenient to use Checkers 60/60. I've always been getting from Queenswood Checkers until sometime near end Nov '23 / beginning Dec '23 - when I started getting from Checkers Gezina - The VERY FIRST delivery from them was a mess. I thought I was still getting from Queenswood - so I called them - only to hear that I now get from Checkers Gezina - and theres nothing I can do about it. I ws told that the app allocates us to the nearest Checkers - WHICH IN MY CASE IS QUEENSWOOD - IF YOU WORK ON KILOMETERS. Anyway - Ive complained 3 times since I was 'allocated' to Gezina. Today - my order was not correct!!! And when the guy I was talking to me asked me what I would like them to do - I got irate and told him - "why are you asking ME what you must do? - You should be saying - Mrs Hayes - we'll send someone now with the missing item and take back the items that were sent you - THAT I NEVER ORDERED." While we were talking my phone froze - I just got it to work again - but I see no point in calling a branch that FIRST OF ALL - doesnt have a 60/60 phone or office in the branch - and to what end ????? For them to ask me what they must do??? Come on guys - Im also sell a product - if my customer has to tell me something was left out or missing - the first thing out of my mouth would be - "Let me see how quickly I can get it to you." But I get - "so what would you like us to do?" And if anyone decides to do something about this - Id like to know as well how the app decides Im closer to gezina when Google maps says Im 2.6km from Queenswood and 4km away from Gezina ..... come on guys !!!!!!!!!!!!