Serious Concern Regarding Hygiene and Customer Service at Southgate Shoprite

I am writing to express my deep concern and disappointment regarding the extremely poor level of customer service and hygiene I experienced at your Southgate Shoprite branch.

While purchasing a pack of ribs, I witnessed the staff member handling the packaging allow the ribs to fall onto the floor. Shockingly, instead of discarding the contaminated meat, she placed the ribs back into the same packaging and took it to the butchery area, apparently attempting to replace them. Upon returning, she informed me that no replacement ribs were available and simply resealed the original package — despite the fact that the product had fallen onto the floor.

Naturally, I refused to accept the ribs and requested a refund. To add to the frustration, I was then told that I could not be refunded the full amount — specifically, the 9 cents difference — due to the system rounding off. As I originally paid by card, this short refund felt both unfair and unacceptable on principle.

This entire experience left me feeling disrespected and disheartened. Not only was there a clear disregard for basic hygiene standards, but there was also a lack of professionalism and accountability in handling the situation. I cannot help but feel that if the roles were reversed, this issue would have been treated with far more seriousness.