RK
REDFORD K
1 reviews | Active since Apr 2015
07 Apr 2015, 18:19
SELFISH
ON THE 2nd OF APRIL 2015 I WENT TO BUY GROCERY AND THE STORE WAS FULL BUT THE MANAGEMENT THERE DOES NOT EMBRACE PREGNANT WOMEN ,ELDERLY PEOPLE AND PEOPLE LIVING WITH DISABILITIES AS I AM ONE OF THEM (WHEELCHAIR BOUND)BECAUSE THEY LET STAND ON THOSE LONG QUEUES WITHOUT EVEN GIVING THEM FIRST PREFERENCE BY USHERING THEM TO THE FRONT OF THE QUEUE.SO I WENT TO CONSULT WITH THE MANAGER ABOUT THE ISSUE OF CREATING A TILL FOR THOSE PEOPLE MENTIONED ABOVE BUT I WAS TOLD THAT THE STORE WAS FULL OR BUSY THERE IS NOTHING THEY HELP ME WITH.SO I AM VERY CONCERNED ABOUT THEIR WAY OF THINKING TOWARDS PEOPLE LIKE THAT.<br> <br> YOUR ASSISTANCE WILL BE HIGHLY APRECIATED WITH THIS MATTER.<br> THANK YOU
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Shoprite's replyOfficial
09 Apr 2015, 08:36Hello NOLUTHANDO090810,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite Atteridgeville. As a customer driven business, Shoprite understands the importance of delivering good service to all its customers. During busy periods, the supermarket will ensure that sufficient till points are open to assist customers in processing their purchases as quickly as possible. Should a situation arise where an elderly, pregnant and/or disabled person requires assistance, Shoprite staff should be called to assist where it is possible to do so and we are sorry to hear that this did not occur in your instance.
Therefore, in the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite Atteridgeville. As a customer driven business, Shoprite understands the importance of delivering good service to all its customers. During busy periods, the supermarket will ensure that sufficient till points are open to assist customers in processing their purchases as quickly as possible. Should a situation arise where an elderly, pregnant and/or disabled person requires assistance, Shoprite staff should be called to assist where it is possible to do so and we are sorry to hear that this did not occur in your instance.
Therefore, in the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Best regards,
Shoprite's reply09 Apr 2015, 08:36
Official
Hello NOLUTHANDO090810,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite Atteridgeville. As a customer driven business, Shoprite understands the importance of delivering good service to all its customers. During busy periods, the supermarket will ensure that sufficient till points are open to assist customers in processing their purchases as quickly as possible. Should a situation arise where an elderly, pregnant and/or disabled person requires assistance, Shoprite staff should be called to assist where it is possible to do so and we are sorry to hear that this did not occur in your instance.
Therefore, in the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite Atteridgeville. As a customer driven business, Shoprite understands the importance of delivering good service to all its customers. During busy periods, the supermarket will ensure that sufficient till points are open to assist customers in processing their purchases as quickly as possible. Should a situation arise where an elderly, pregnant and/or disabled person requires assistance, Shoprite staff should be called to assist where it is possible to do so and we are sorry to hear that this did not occur in your instance.
Therefore, in the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Best regards,