NL
Nthibane L
1 reviews | Active since Oct 2009
02 May 2015, 18:43
Security Harrassment
I visited Shoprite at around closing time on Saturday 02 May. I exchanged a box of powder soap after realising that it was leaking - the cashier was glad to do this. <br> <br> However when I got to the door, the security guard (Mthokozisi) had a problem with it - even when I had just paid and still had the slip in my hand.<br> <br> A second man started harrassing me and disrespecting me by calling me fat in isizulu - (this is a second occurence, the first being when I walked in. He continued to shut the door refusing for me to leave the store.<br> <br> The level of service at this particular store is appalling to say the least. The security guards are hooligans!! Can one shop in peace and leave without being annoyed?
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Shoprite's replyOfficial
04 May 2015, 17:30Hello Nthibane,
Thank you for taking the time to contact Shoprite.
We are sorry to hear of your mother's bad experience at Usave Chiawelo. As a customer driven business, Shoprite understands the importance of providing good service and we therefore apologise for the manner in which you were treated by the contracted security personnel in this instance. The details of your experience will be brought to the attention of Divisional Management for investigation. One of our managers will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact Shoprite.
We are sorry to hear of your mother's bad experience at Usave Chiawelo. As a customer driven business, Shoprite understands the importance of providing good service and we therefore apologise for the manner in which you were treated by the contracted security personnel in this instance. The details of your experience will be brought to the attention of Divisional Management for investigation. One of our managers will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Best regards,
Shoprite's reply04 May 2015, 17:30
Official
Hello Nthibane,
Thank you for taking the time to contact Shoprite.
We are sorry to hear of your mother's bad experience at Usave Chiawelo. As a customer driven business, Shoprite understands the importance of providing good service and we therefore apologise for the manner in which you were treated by the contracted security personnel in this instance. The details of your experience will be brought to the attention of Divisional Management for investigation. One of our managers will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact Shoprite.
We are sorry to hear of your mother's bad experience at Usave Chiawelo. As a customer driven business, Shoprite understands the importance of providing good service and we therefore apologise for the manner in which you were treated by the contracted security personnel in this instance. The details of your experience will be brought to the attention of Divisional Management for investigation. One of our managers will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Best regards,