SASSA Blocked Accounts

Attention Shoprite CEO are you aware that the Shoprite Money Market Account has been treating customers unfairly by blocking their Money Market Bank Account without any communication. I can confirm that the Shoprite Bank Account compliance officer by the name of Madi has instructed the their IT department to block over 200 000 SASSA ( R350 SRD) ( Two Hundred Thousand ) customers / recipients without alerting them, without giving them time to submitting their supporting documents for vetting. The instruction came directly from Madi the Money Market Compliance officer, furthermore no, SMS was sent to this customers, No calls were made to the affected customers to inform them that their accounts had been blocked. No email was sent to the affected customers The Shoprite Money Market Call center has 2 consultants who assist over 5000 customers and these customers don’t get any help. All these blocked customers are SASSA recipients for SRD ( R350) and their families are suffering now because of Madi actions. Below example , I have proof of all the complaints, Shoprite Bank Account has over 500 Facebook SASSA complaints that are being ignored and unattended. All this customers, SASSA (R350 SRD Recipients ) have families to support, they need to buy food for their kids but because of one (1) ****** compliance officer who has no knowledge of treating black customers fairly she does not care less as long as her family are eating and are going to school.

I humbly ask that an investigation be lodged against the Shoprite Bank Account ( Money Market Bank Account on all blocked bank accounts ).

I humbly ask that Madi , Legal and Compliance officer for Shoprite Bank Account, must be investigated for her actions. Our black brother and sister are suffering because of her actions

Because of the POPI act unfortunately I am not allowed to share any customers information however I do have proof.

I have CC, SASSA Complaints department to also please investigate all the blocked accounts by Shoprite. I also have CC Grindrod Bank because they are the underwriter for this so-called bank account that does not put the black people's needs first, that does not care about black people.

Below are all the facebook links for Shoprite Money Market Bank Account people are using,

https://www.facebook.com/groups/***

https://www.facebook.com/groups/***

https://www.facebook.com/MoneyMarketSA

https://www.facebook.com/groups/***

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I know it's a lot to ask, but I am willing to share whatever information I have to prove that SASSA customers and other recipients' accounts have been blocked without any proper procedure to follow. One of the hard breaking story of my life is that one of Shoprite Money Market Bank account customer account was blocked, the customer is selling fruits / vegetables next to a Shoprite, this lady went and deposit cash into her Shoprite Bank account saving for December, her account was blocked because they want proof of income. How can someone who is selling at the corner of the street provide proof of income, how can a SASSA ( SRD) recipient provide proof of income.

The SA Government is providing social grants to our people trusting banks to give the utmost best customer service to SA citizens and Africans but banks like Shoprite Money Market get away with taking advantage of poor people by blocking their accounts. I humbly ask for the matter to be investigated urgently, my source has all the proof if you need any. We have also proof that all the Shoprite Money Market agents that work in the field activating Shoprite Bank Accounts at SASSA branches don't have any mandates to activate bank accounts, some agents who are working in the field activating bank accounts are going house to house to activate bank accounts and take customers personal information with them ( ID Numbers / Cell Numbers some agents sell new sim cards to customers without the customer's knowledge ).