1 reviews | Active since Apr 2015
RUDE CASHIER - Philile /Phindile Mashego
On the 6th of April I went to buy a few things from Shoprite and when i got to the till, the cashier (PHILILE/ PHINDILE MASHEGO) did not say a word to me until i paid and she said rudely that she doesnt have coins to give me change i then rep**** that i didnt have any change as well. She then managed to get some change and the threw me with the R17 coins because i had mistakenly thought that my change was short. I asked why is it that she is throwing my change at me and she rudely rep**** that she was counting the money for me, while other cashiers and customesr looked on i asked what is her problem and is this the way they have been trained to treat customers, she rudely rep**** with an attitude that why would she have a problem with me if she didnt even know me. This is not my first bad experience from this shop and the manager isnt helping at all. The cashier knew that she will not get in trouble at all as she gladly showed me her name when i asked her. I am hoping that something will be done because i will start thinking that black people are treated badly just because we are black. This business that the cashiers can do whatever they like MUST STOP. Sick of bad service!
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience when visiting Shoprite.
In the interest of good customer service, the details of your experience will be brought to the attention of the Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion, I would like to thank you for taking the time to contact Shoprite. It is only with the help of concerned customers such as yourself, that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience when visiting Shoprite.
In the interest of good customer service, the details of your experience will be brought to the attention of the Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion, I would like to thank you for taking the time to contact Shoprite. It is only with the help of concerned customers such as yourself, that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
