RUDE AND UNPROFESSIONAL
On the 16 Feb 2015 I arrived in this shop particularly on the Money Market counter. There was no que all consultant just had chats I stood there unattended and Dimakatso called me for assistance and then out of the 20min I stood unattended she tells me I must go stand by the door and start a que there, I asked her why she called me for assistance and chase me and she said rudely sorry madame I cannot help called another guy and I stood and demand to see manager and he came as they called him Cedric Cedric to attend a client. I tried to ask him for help he gave me a dirty look and said he was busy with a client. He stood by the cigarette counter and had a chat with the cashier laughing and the girls at the money market just looked at me and that was a very bad and rude behaviour for front line staff to treat clients like ***s. Dimakatso asked me how much was my transaction and ultimately said oh no I cant help you and pointed the lady next door and said go to her she will help. THIS is the worst service ever
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Lyttelton.
As a customer driven business, Shoprite understands the importance of offering superior service. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Lyttelton.
As a customer driven business, Shoprite understands the importance of offering superior service. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations