Rotten Spekko rice

On the 2nd of November 2022,i filed a complaint via email to shoprite regarding the rotten 10kg Spekko rice I bought from their Randfontein branch.

I received a call from the lady called Renate in cape Town. She asked me to email her a till sleep. The reason why she ask for till slip is because on my email,I only attached photos of the rice.

She promised me to contact the store I bought the rice to and get back to me. Unfortunately she didn't get back to me.

0n the 3rd of November 2022,I went to the store for follow up. store manager didn't know anything about my complain which I found it strange.

I showed he photos too and she asked to make copy of my till sleep and contact pioneer foods.

Same day pioneer foods call Centre agent called me to record the complain. They didn't get back to me till date. Renate from shoprite headquarters called me too and I told he about pioneer foods. She didn't get back to me till date.

I'm still sitting with rotten rice that expires next year and I need explanation and apology from both companies