1 reviews | Active since Nov 2011
ROTTEN FULL GRILLED BBQ CHICKEN
I walked into Shoprite Primrose Branch today(11/05/15) 16:30pm to buy food and decided to try their grilled BBQ full Chicken and I bought 2 of them, 1 Chicken was for me personally and decided to buy another for my colleague who wanted it for super when she gets home late. I wanted to eat mine immediately my colleague left with the other chicken. Only to find that the Chicken is rotten. I went back to the store with 1 rotten Chicken as the other had already left with my colleague home. They refused to refund me money for all chickens saying I'm must bring them all back. If 1 is rotten it means all are rotten cause I bought the exact same things from same shelf. Now my colleague called and her chicken is also rotten. Does this mean she must drive back next day with a rotten chicken for a refund or to prove the chicken is rotten, who pays for the petrol to drive back?
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear that of your disappointment with the chicken purchased at Shoprite Primrose. In the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear that of your disappointment with the chicken purchased at Shoprite Primrose. In the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations