Riverside Square Shoprite :Ongoing Issue with Incorrect Change from Cashiers

Dear Shoprite Management,

I hope this message finds you well. I am writing to formally raise a concern regarding an ongoing issue I and many other customers have experienced at your Riverside Square branch — specifically regarding cashiers consistently failing to return the correct amount of change.

Today, I made a purchase at your store, and my till slip indicated that I was to receive R68.80 in change. However, the cashier handed me only R68.00. When I politely questioned the missing 80 cents, she simply stated, “I don’t have it,” with no attempt to resolve the issue. This kind of response is unacceptable and unprofessional.

This is not the first time this has happened, and based on conversations with other customers, it seems to be a common occurrence at this branch. If customers are short-changed — even by small amounts like 10 or 80 cents — and this happens multiple times a day, it amounts to a significant amount of money being kept by the store that rightfully belongs to customers. Whether intentional or due to poor cash handling practices, this issue directly affects customer trust and satisfaction.

As customers, we work hard for our money and are entitled to receive the full amount of change due to us. It is concerning that if a customer is short by even R1 at the till, they are refused service — yet when the situation is reversed, the store seems to feel no obligation to return the correct change.

I kindly urge Shoprite to investigate this issue and implement proper measures to ensure that customers receive the full change they are due. Even small amounts matter. If the store is experiencing a shortage of coins, alternative solutions should be communicated and addressed not passed off to the customer as “not my problem,” as I was told today.

I look forward to your response and to seeing improvements in how this issue is handled going forward.