Returns Policy

As a loyal customer for years it saddens me to have experienced such a pathetic level of service from this company. I purchased a Revlon Curling iron from there store and at the Till point I asked the chashier if I may return the item if I'm not satisfied with it and she said yes. If she was unsure she should have confirmed with her supervisor or Manager. I then used the Curling iron but it did not curl my hair right. So I returned it within the cooling off period. I was then told by the manager they cannot refund it as I used the product and nothing is wrong with it. There returns policy states this. The customer care department I called was also not able to help me. I checked my till slip and NO WHERE does it make mention of a terms and conditions or return policy. I even checked the website also nothing....so please I now need to fight with this company because they couldn't train their staff properly. If the cashier had first asked the Manager I would not have bought the item if I had know there exact policy. But no where was the policy even explained or give to me to accept. Disgusting absolutely not at all customer satisfaction.