refund not sorted out - management customer service terrible

<p>I went shopping and there was a system shut down ( due to the employee ripping at the slip before the slip was finish printing- I was not informed what was going on as a customer the employess stood there having there on discussion and did not even apologies for the inconvience caused to me. i then was in the process of leaving the shop( with no items) and was called back saying that the transaction had gone through my bank account. I then requested that the transaction be reversed due to me leaving the items there and requested this on the 9th July. I called yesterday 20th July - customer services - and adviced that the money was still not reflecting in my bank account. The Store Manager phoned me - accusing and shouting at me demanding a explanation of what happened at the shop and why the complaint landed at head office. this is very unproffesional ( should they have not phoned the branch involved to see what the problem was instead of phoning me and shouting at me) shortly afterwards I received a sms stating I can go collect my money. I adviced that the money is to be paid into my account. I dont stay in the area and now am expected to take time off of work and pay for transport to get MY money back that I requested almost 2 weeks ago. terrible service all round. Store managers working with complaints environment should be understand and professional and the service I received was far from that</p>