REFUND LATE SUBMISSION

The service I'm receiving from the Shoprite online team, is EXTREMELY PATHETIC! I submitted documents, for a refund, on the 28.12.23 & to my shock, it was only submitted on the 05.01.24. I find this UNACCEPTABLE!!!. I marked my 1 of my emails to the online manager, but it has fallen on deaf ears. I've also sent several emails to other recipients, but that emails have also been ignored. My complaint therefore needs to be escalated to the relevant HR Department, so that corrective action can be taken. It should serve as a lesson to reply to customers emails & not ignore them.