RM
Rensche M
1 reviews | Active since Sept 2013
22 Apr 2015, 11:52
Quality gone worse
I am very upset with the quality of Lovies Nappies that I bought at Checkers in Malvern, Durban. I bought 3 packs of number 5. Some of the nappies had no straps and the last pack was the worst ever. The straps wouldnt stick. My sons clothes were permanently wet cos of the nappies going loose. I can only use Lovies for my son cos no other nappies work with his skin. This is really not good. I pay R110 for nappies and then its not worth the money.
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Shoprite's replyOfficial
22 Apr 2015, 16:14Hello Rensche27,
On behalf of the Shoprite supermarket chain, I would like to apologise for your disappointment with the nappies purchased at Shoprite Malvern.
As a customer driven business, Shoprite recognises the importance of providing customers with quality products. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly in order to gather the relevant products information.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your disappointment with the nappies purchased at Shoprite Malvern.
As a customer driven business, Shoprite recognises the importance of providing customers with quality products. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly in order to gather the relevant products information.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply22 Apr 2015, 16:14
Official
Hello Rensche27,
On behalf of the Shoprite supermarket chain, I would like to apologise for your disappointment with the nappies purchased at Shoprite Malvern.
As a customer driven business, Shoprite recognises the importance of providing customers with quality products. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly in order to gather the relevant products information.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your disappointment with the nappies purchased at Shoprite Malvern.
As a customer driven business, Shoprite recognises the importance of providing customers with quality products. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly in order to gather the relevant products information.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations