RB
Rochelle B
1 reviews | Active since Jan 2014
22 Apr 2015, 14:38
Purchasing at this shop- A Joke
I went to the Shoprite in Primrose on Monday evening, as I needed to purchase a product. After waiting for 15-20 minutes in a queue, I bought my product and went home.<br> On Tuesday after a busy day at work, I got home and required to use the product I purchased. Just for me to open the box and find that the container was EMPTY!!!!!<br> Since when do we have to check that what is on our supermarket shelves are filled? Imagine! Pre-packed goods that are Empty!!Is that not your duty to ensure you do not have empty containers on your shelves? Now, an inconvenience I have to go through to return this to the Shoprite and dare they not replace/refund me.
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Shoprite's replyOfficial
22 Apr 2015, 17:02Hello Shelly1987,
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Primrose.
As a customer driven business, Shoprite realises the significance of offering customers quality products. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Primrose.
As a customer driven business, Shoprite realises the significance of offering customers quality products. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply22 Apr 2015, 17:02
Official
Hello Shelly1987,
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Primrose.
As a customer driven business, Shoprite realises the significance of offering customers quality products. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Primrose.
As a customer driven business, Shoprite realises the significance of offering customers quality products. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations