Prompt Customer Service

Following up on the appalling service at Shoprite Protea Gardens in which we stood in the que for an hour and a half only to be told that their System was offline!!! Within less than an hour of reporting the matter to Customer service, a gentleman by the name of Mr Aubrey Shabangu called me back to hear out my matter... Upon his investigation he finds out the system has been offline since Thurs which he too found disheartening... Imagine the time, effort and money wasted by people who have been coming back since then and waiting in the long que only to be told the system is offline! He personally apologized and sympathized with me for the service or lack there of and asked for my details and which tickets i wanted to purchase. Within a few hours he sent a staff member to personally deliver my tickets at home to which I'm very greatful for... I hope this matter is related to all branches that if their system is offline to at least notify the que and place notices before customers even get to the tills and get turned away disgruntled. Big ups to Mr Shabangu for his prompt and efficient service! It is not a favour to us to receive good customer service but a right especially in our black communities !!!