Promotional Price Not Honoured – Overpriced at Till

This review is for Shoprite Liquor Shop in the Motherwell Shopping Centre.

On Friday 27th June 2025, I bought the Bernini special (Buy 2 carry packs for R200- 500ml cans) and the special and ads said the special will run until the 6th of July 2025. I sent my brother on Saturday 28th June 2025 to buy the same special and he was told the special was now R240. Fortunately, I had taken a picture of the ad the previous day and I sent it to him. They acted as if they were unaware of this, after giving my brother issues and demanding him to pay the R240 without proof of the special. I came and when I got to the mall they had sorted this out.

My concern is that this is not the first time this has happened at this store, where there is a stated special and they charge us more. If this is how they operate, I am now laying a formal complaint as they are being ********* and making Shoprite Liquor seem like they are false advertising and misleading their customers. I wasted my airtime, data and petrol to go all the way there for employees that knew this special was running. Now, my question is: How many other customers fell for this? Because in the past I fell for this. This angers me. Why are people so greedy?! There was stock on the floor.

I am reporting this as an unhappy customer because this could've happened to me again had I not taken a picture. I don't trust this shop anymore.

Customers shouldn’t have to fight to pay the price that’s advertised.