Poor support

So I got dismissed in 19 July 2022 and it was said I need to wait a 3 month waiting period to get my prov fund which had ended 19 October 2022 already, well I guess they just don't give a **** about anyone except themselves coz I'm 5 days away then I have been waiting for 4 months. The level of service is 0. Why do I need to fight for my own money. And this is not from a store but from the home office in cape town. This is super ridiculous. I have been patient in fact too much of it. I did not want to do this here but it seems they have left me with no choice and taking me for a fool by responding with the same damn email 3 times which is...

"Good day

We would like to inform you that we are in the process of migrating our administration platform from one system to another at Alexforbes, therefore the Fund is in a freeze period and no claims can be paid during this period.

The freeze period for Retail Provident Fund is as follows: 27 September 2022 to the middle of November 2022

Take note that your claim will therefore only be paid within two weeks after the above-mentioned freeze period (on condition that all required documents has been submitted and there are no additional queries from SARS). "

That to me is just ridiculous and sounds like bull****.