Poor service from the management

Good day I'm really disappointed by your service. A food voucher was purchased on the 14 May 2025 which is last Wednesday. I couldn't have access it because I ddnt receive the barcode. I contacted the store through email to my suprise nothing is being done to rectify the error. I'm not interested in registering on your Money market account anymore. I have provided all the necessary information required. Is this how you treat your customers? Kind Regards Micky Beta