Poor service

What a poor service from ShopRite rooodepoort van wyk street. I stood on the Quee for more than 30 minute and out of concern because the line was not moving I decided to ask the lady at the till about buying a bus ticket she told they are not selling bus tickets today buses are on strike they received an email and that was a lie because Iam now here at checkers horizon and I bought my ticket without any hassles. Checker Roodeport what kind of service is that