Poor Service

I am disgusted with the service I got at Shoprite in Charlesville. I have been having problems withdrawing from a money transfer voucher that I deposited myself at their money market on the 28th of August 2022. The person I was depositing the funds for could not withdraw it, he kept on getting an error that the pin was incorrect. I went to Shoprite Charlesville on the 3rd of September to withdraw the voucher and I was told that the voucher was already withdrawn. When I asked them to provide me with the details of the person who withdrew the voucher I was told that they are unable to provide me with the details as their system was giving them a technical error. A manager was called, who asked me to leave my details as they were going to refer the matter to their technical support and then contact me. I went back again to Shoprite on the 9th of September as no one had contacted me, their system still gave the same error message and I was again asked by the manager to leave my details. Until today, over a month later no one has contacted me from Shoprite Charlesville.