WW
Wilfred W
1 reviews | Active since Mar 2015
07 Mar 2015, 17:38
Poor Service
On Sunday 01/03/2015 there was a power outrage in George, at 16h00 the power was back, i went into the store there was only 4 pay points open with ques of more than 20 consumers with no manager in sight, what a bad experience. During the week i went into the store to buy electricity at the cigarette counter where i normally buy, but the girl told me with an attitude, that i cant she's off line i had to go to the money market, while i know there was people before me buying electricity. Today Saturday 07 March 2015, i had the same experience at the cigarette counter. What BAD customer service from a retail store that boast to be the cheapest, but the most bad Customer service.
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Shoprite's replyOfficial
12 Mar 2015, 14:33Hello vivcaw,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Shoprite George. As a customer driven business, Shoprite understands the importance providing customers with good service. The details of your experience will be brought under the attention of Divisional Management for investigation. Once of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Shoprite George. As a customer driven business, Shoprite understands the importance providing customers with good service. The details of your experience will be brought under the attention of Divisional Management for investigation. Once of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Best regards,
Shoprite's reply12 Mar 2015, 14:33
Official
Hello vivcaw,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Shoprite George. As a customer driven business, Shoprite understands the importance providing customers with good service. The details of your experience will be brought under the attention of Divisional Management for investigation. Once of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Shoprite George. As a customer driven business, Shoprite understands the importance providing customers with good service. The details of your experience will be brought under the attention of Divisional Management for investigation. Once of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Best regards,