Poor Service

This is to inform that I am amongst the regular customer of your store and I was very much satisfied with the services you were providing to your customers. But today I would like to bring your attention to the poor service that I received from one of your staff at your store in Shoprite New Town Junction in Johannesburg. I was at store on 29th August 2015 for shopping. The security could not allow me to walk in with parcels in the store, so the parcels were left in Parcels court and I was given a parcel card (021). Then after shopping i came out to collect parcel and unfortunately they were lost on parcel court. I informed the Store manager Ms. Mbali Khanye about the matter, she filled a claims form for me and she gave me a copy and told me that the parcel will be processed by regional administration.Ever since then I never received a feedback from her about the progress, on 5th September 2015 about 16h45 I went to the store to inquire about the progress unfortunately I could not get appropriate answer as she was unprofessional as the manager, she was totally rude and undermining. I suppose this is not Shoprite policy to undermine customer. It's clearer that I will NEVER get help.