Poor management breed poor customer service consultants.

Worst case scenario, is entering a shop where it's written in big bold and red noticeable significant words "we aim to please" yet the services is poor. To day at 13H20 i was at shoprite at extension 7 in Soshanguve shoprite centre, at till 14 when a young lady who was helping just turned me away back to the queue in a very uncultivated "customer service" manner showing no remorse. I ask for cash back then after pay for the items i had in my basket, the story of my day. I feel like shoprite fail itself by failing to provide a professional training to it's employee to provide quality service, therefore by failing its customer. It's not my first time i encountered such incident @Shoprite. This happens after waiting for hours on the queue.