1 reviews | Active since Mar 2015
poor management / bad attitude from staff
I went to shoprite liquor store on Saturday with the intention to buy alcohol for a wedding as I had friends who were invited to my sisters wedding , I got a hold of gentlemen who asked if he could help me , and I was happy to ask him to please help as I needed 48 beers , a box is 24 so I needed him to help me carry them to the till , very rude and extremely he told me straight up that he wouldn't do that if I wanted anything from the fridges I would have to fetch it myself , at first I though It was the stores regulation but was eager to know why he was so rude to me , he rep**** he is sick and he will not go into the fridges to assist any of his customers , I got worried and called the manager and explained to him the same thing he said yes he is sick we cant help you mam , I am worried if he was even the manager at all , cause I told him I am walking out of your store without making the initial sale and you don't have the problem with that in fact you are giving me more attitude than you staff. , if this guy was sick at all what was he doing at work , why couldn't the so called manager then assist , why the attitude when speaking to your customer .
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite LiquorShop Rosettenville. In the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite LiquorShop Rosettenville. In the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations