Poor management

Good day. I would just like to ask. If it is COMPULSORY for a customer to use the loyalty checkers card. As I was there last Saturday and wanted to buy, the cashier had informed me that she was not allowed to ring up anything if I don't have a card. Which I found very strange so I called the manager. If I'm not mistaken his name is ackhona a short light skinned man. He told us that we have to produce a card. Told him I did have one bit not with me. Then he wanted to take my Id number which I was not comfortable to give. Eventually after arguing with him for 10 Min he allowed us to buy...

We paied and left to go to their liquor store and as we were about to take our things he approched us again and insisted we give him my Id number in order to buy there. By this time I was very irritated, he then flipped his name badge and told us his name like I said if I remember correctly it's Akhona. I will never support this branch again as I felt very harrassed. I work in the restaurant industry YOU CANNOT FORCE A CUSTOMER TO 1 TAKE A CARD OF FORCE A CUSTOMER TO HAVE ONE IN ORDER TO BUY ANYTHING!!!!! Extremely poor management skills your management have.