1 reviews | Active since May 2015
Poor food quality and non-response from customer service
Hi <br> <br> I bought 5 liter Pot o Gold (Rainbow Ice-cream) on Friday for my younger sisters birthday - when we got home the ice cream was plain vanilla with little pink stains on it.<br> <br> Firstly I'm disappointed and I was humiliated in front of my guests as they specifically requested mixed flavours with chocolate. I blame Shoprite for that , in addition to Shoprites misleading and poor quality food control. The next thing we are gonna be served dog food , instead of canned food. Now I demand compensation for the poor quality and in addition I demand compensation for the humiliation I suffered and inconvenience caused.<br> <br> I'm surprised that such a huge brand can have such mediocre standards. And I sent an email to Shoprite over 48 hours ago and no one responded.<br> <br> Also to add I've seen rats at one of their branch's in Durban - clearly they have poor standards or none in all areas.<br> <br> P Mhlongo
Thank you for taking the time to contact Shoprite.
We are sorry to hear of your disappointment with the Pot O' Gold ice cream you purchased at Shoprite. The matter is currently being investigated and attended to. One of our representatives will be in touch with you shortly to provide feedback.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact Shoprite.
We are sorry to hear of your disappointment with the Pot O' Gold ice cream you purchased at Shoprite. The matter is currently being investigated and attended to. One of our representatives will be in touch with you shortly to provide feedback.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations