poor customer servi e

Good afternoon<br> I am a regular customer at the shoprite in smith street durban. I bought a<br> padlock on the 29/07/2015 which unfortunately couldnt fit the inended use. I<br> then returned it to the store on the 30/07/2015. A nice security lady directed<br> me to the pulpit. There i found Zonke (pulpit lady) who was busy having chats<br> with anether male staff. Another second male (her senior I assume) was<br> standing on a side. After i managed to get some of her attention i told her i<br> would like to exchange my padlock which i have opened. She then asked the guy<br> standing on a side if possible. The guy said no. Your policy say I cannot<br> exchange if the product is broken as a results of customer abuse. You dont<br> anywhere mention that \no return once opened". I now have lost a slip and I<br> would like to be refunded my money please. If i can stand on your queue for 1<br> hour without complaining and stand your stinking customer service from smith<br> street"