CW
Candice W
1 reviews | Active since Sept 2014
12 Mar 2015, 19:59
please give staff proper training!!!
I just come from shoprite in eldorado park. I wanted to draw money & this woman tells me she does not have it. I then say she should get & she ignores me, the supervisor doesn't make an effort to assist. Then Happy just wraps up the transaction,doesn't even ask if I want a plastic bag. What kind of customer service training are these people getting because at every shoptrite the service is terrible. Why must they act as if they are giving away free things and we as customers are not paying for it!!!! Not 1 person at any shoprite store will smile. Is it that bad working with people??
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Shoprite's replyOfficial
13 Mar 2015, 12:01Hello candicewilson,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear that you have had another bad experience when completing a cash withdrawal. In the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our operational representatives will be in contact with you shortly.
We would like to thank you for effort you have taken to provide us with this feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear that you have had another bad experience when completing a cash withdrawal. In the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our operational representatives will be in contact with you shortly.
We would like to thank you for effort you have taken to provide us with this feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply13 Mar 2015, 12:01
Official
Hello candicewilson,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear that you have had another bad experience when completing a cash withdrawal. In the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our operational representatives will be in contact with you shortly.
We would like to thank you for effort you have taken to provide us with this feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear that you have had another bad experience when completing a cash withdrawal. In the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our operational representatives will be in contact with you shortly.
We would like to thank you for effort you have taken to provide us with this feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations