lN
lungile N
1 reviews | Active since Feb 2009
29 Jan 2015, 10:04
Pin reset
hi <br> <br> we tried sending money via money market on the 27 December 2014 but upon trying to withdraw it the person was told theres something wrong with pin number. We.ve been trying eveer since and on the 2 January 2015 Thabani told us they have to fax the receipt to the Cape Town offices and will revert back to us in two weeks time since then no one has contacted us.
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Shoprite's replyOfficial
29 Jan 2015, 15:18Hello tyamar,
Thank you for taking the time to contact the Shoprite supermarket chain with your concerns about completing a password reset for your Money Transfer.
The sender of the money transfer would need to visit a Shoprite or Checkers supermarket to complete this process. The sender must produce their ID document as well as the Money Transfer reference number.
A query will then be logged to request a PIN Reset and the new PIN and Money Transfer reference number will be sent to the sender via SMS.
It must however be noted that when a sender instructs us to transfer money, he/she will be asked to select his/her own PIN for that specific transfer. It is critically important that the sender protects his/her PIN as one would their bank card PIN for both safety and security reasons. It is because of these regulations that specific information is required by the administration team in order to process a password reset for a Money Transfer.
In conclusion, I would like to thank you for providing an opportunity to clarify this matter with you.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain with your concerns about completing a password reset for your Money Transfer.
The sender of the money transfer would need to visit a Shoprite or Checkers supermarket to complete this process. The sender must produce their ID document as well as the Money Transfer reference number.
A query will then be logged to request a PIN Reset and the new PIN and Money Transfer reference number will be sent to the sender via SMS.
It must however be noted that when a sender instructs us to transfer money, he/she will be asked to select his/her own PIN for that specific transfer. It is critically important that the sender protects his/her PIN as one would their bank card PIN for both safety and security reasons. It is because of these regulations that specific information is required by the administration team in order to process a password reset for a Money Transfer.
In conclusion, I would like to thank you for providing an opportunity to clarify this matter with you.
Kind regards
Devon Currie
Customer Relations
Best regards,
Shoprite's reply29 Jan 2015, 15:18
Official
Hello tyamar,
Thank you for taking the time to contact the Shoprite supermarket chain with your concerns about completing a password reset for your Money Transfer.
The sender of the money transfer would need to visit a Shoprite or Checkers supermarket to complete this process. The sender must produce their ID document as well as the Money Transfer reference number.
A query will then be logged to request a PIN Reset and the new PIN and Money Transfer reference number will be sent to the sender via SMS.
It must however be noted that when a sender instructs us to transfer money, he/she will be asked to select his/her own PIN for that specific transfer. It is critically important that the sender protects his/her PIN as one would their bank card PIN for both safety and security reasons. It is because of these regulations that specific information is required by the administration team in order to process a password reset for a Money Transfer.
In conclusion, I would like to thank you for providing an opportunity to clarify this matter with you.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain with your concerns about completing a password reset for your Money Transfer.
The sender of the money transfer would need to visit a Shoprite or Checkers supermarket to complete this process. The sender must produce their ID document as well as the Money Transfer reference number.
A query will then be logged to request a PIN Reset and the new PIN and Money Transfer reference number will be sent to the sender via SMS.
It must however be noted that when a sender instructs us to transfer money, he/she will be asked to select his/her own PIN for that specific transfer. It is critically important that the sender protects his/her PIN as one would their bank card PIN for both safety and security reasons. It is because of these regulations that specific information is required by the administration team in order to process a password reset for a Money Transfer.
In conclusion, I would like to thank you for providing an opportunity to clarify this matter with you.
Kind regards
Devon Currie
Customer Relations
Best regards,