Pay more with Shoprite Xtra Savings.

I sent an e-mail to Shoprite Customer Care on the 26th October 2020 querying their extra savings deal on Close Up toothpaste (couldn't send online as their customer contact page was not working properly). They had a deal of R9.99 each or R25.00 for two if one used the extra savings card. I pointed out that this was absurd as it was cheaper not to use the extra savings option. I received an automated response 356783 saying that the matter was receiving attention and that a customer care consultant would get back to me as soon as possible. A week later on the 2nd November 2020 when no one had gotten back to me, I called the customer care line and spoke to Charmaine. She promised to investigate and call me back in 20 minutes. Needless to say she didn't. It is now 10 days since I first contacted Shoprite and still no response. I think it's disgraceful that Shoprite takes so long to resolve such a simple matter and that it shows disrespect for their customers.