PATHETIC SERVICE YET AGAIN

Oh boy, and I thought H&H customer service was pathetic, but looks like Shoprite's is too. I enquired about my statement directly on the House and Home Website, as they do not have the option for me to get the documents myself. Khanya Sithole, emailed me asking for ID or Account number at 11:02, which I have provided, but still no reply. Come on guys, why don't you let the customer have access to their statements if they have an account with you, via your website? We living in a digital world. If Afrihost, Teljoy, MTN, etc can allow their customers to view their account details on there websites, why can't you???? GET WITH TIMES PLEASE, and get your CUSTOMER SERVICE up to standard. You are a multi million dollar company, but you cannot provide the basics to your customers. HOW LONG MUST I WAIT TO GET MY STATEMENT, AND WHAT IS YOUR TURN AROUND TIME FOR ENQUIRIES VIA YOUR WEBSITE, and EMAIL COMMUNICATION?