Pathetic service, Money market campaign

I'm so disgusted with Shoprite money market campaign. Can someone with higher authority call me urgently for resolution of my matter.

Few months ago Shoprite had a Money market campaign which I registered under *** cellphone number and everything was okay.

Recently the campaign came back and I tried to access my account for *** with no success. I then registered with cellphone number *** and earned vouchers under this new account but couldn't access them

I phoned on 18/09/2022 to enquire and was advised that my ID is already existing under the old number ***. I then requested that my earned vouchers under *** be transferred to *** OR if not possible then the *** account be deleted so that I can access my vouchers under ***.

I have been dealing with *********** staff telephonically as well as via the chat platform and to date my request has not been resolved