Pathetic Service

One would wonder why this franchise is still under operation.

Last night around 19:30 pm I went to the Ratanda Store where I found that there was only two cashiers operating in the frontline and the worst part of it is that the cashier also had to pack the groceries for customers. I cannot understand why you hire people that do not share the same sentiments as the company - being to go give excellent service and increase the profits. I then requested to speak to a manager because the cashier was being overworked and she should be assisted by a packer. A lady by the name of Paulina which they said is a manager then came to us and did not even have the decency to apologise for the inconvenience that has been caused. I do not understand how the senior management can hire such people who do not have good customer service and does not even have any interest of retaining customers as there are other shops that we can easily go to. The level of disrespect that was given by Paulina is uncalled for. You guys need to train your staff properly. If the shop closes at 20:00 we should not be inconvenienced. Paulina needs to learn to be self motivated and in that way she will enjoy giving good customer service, because honestly speaking no one forced her to join retail. If retail is not for her that should find something that goes in line with her RUDE PERSONALITY.