Pathetic Service

Hello there

I have experienced a very bad service at Shoprite Manyard Mall lastweek on Tuesday on the 02 November 2018. I was standing in the Que after I have made my shopping and I was ready to pay, My phone rang and I answered the phone while I was still in the Que, last time i checked, I put the phone in my pocket and I paid the groceries finish, when it was time for me to leave I could not find my phone. I then went back to the till to ask , there were two ladies and said they didn't see it , I then went to management to my surprise I was told that cameras could not reach the till I was paying at , I left that day because the manager was not in the office. I went back on Friday the 09th of November 2018. I spoke to a manager by the name of Mr Van Der Berg who assisted me very well and took me to the other rooms were they keep the cameras , a pathetic service I got from the guy who is in charge of the cameras , the guy could not explain to me properly he just twisted the whole thing around and asked me the questions very rudely and said: If it was me looking at the camera would I be able to see what was going on that day as the cameras are too far and does not go till by till to see whats happening , he even said that I was undermining his job and questioning him not considering the fact that I was a customer and I was deserving good service at the time. Then Mr Van De Berg took down my details and advised he will investigate and call me back , I have never ever heard from him since the day , please assist I lost my phone in a very unbelievable way and if I left it at the store , at list someone had to explain to me the process and procedures of the company and not be shouted and even given bad ****** remarks. My name is Xabisa Khewana , I work in Wynberg my contact details are ********** 624

Thank You