***** on Win a Polo Competition Entries

Dear Shoprite Customer Care / Management,

I am writing to formally escalate a complaint regarding the recent Shoprite Polo Competition and my experience with the Graaff-Reinet store.

During the competition period, competition slips were **not printed and provided to us at the till**, despite qualifying purchases being made. Because no competition slips were issued, I had no opportunity at the time of purchase to enter the competition myself.

I subsequently visited the Graaff-Reinet Shoprite in person to request a **reprint of my till slip** specifically for the purpose of entering the competition. It was during this visit that I discovered that **my till slip and unique competition code had already been entered into the competition under the name “Julius,” without my knowledge or consent**.

I immediately raised this concern with Shoprite and lodged a direct complaint. I received two follow-up phone calls and was instructed to submit my till slips together with my Xtra Savings card details, which I did promptly and in full. I can confirm that I am the rightful holder of the Xtra Savings card linked to these purchases and can provide it again upon request.

Despite complying with all requests, I received **no further communication, explanation, or resolution**. The competition has since ended, and as a result, my opportunity to fairly participate and potentially win was lost.

For context, my household spends **in excess of R10,000 per month** at Shoprite on groceries. While I have appreciated Shoprite’s combo offerings over the years, this experience has severely damaged my trust in the integrity of Shoprite competitions and internal controls.

In addition to the competition issue, I am also concerned about the current condition of the Graaff-Reinet store. The store’s cleanliness has noticeably declined, with persistent unpleasant odours, particularly in the meat section, raising hygiene and quality concerns.

Shoprite Graaff-Reinet was CC’d in all previous correspondence, yet no response or corrective action was taken.

I am requesting the following:

1. A formal investigation into how competition slips were handled and how my unique competition code was entered under another individual’s name. 2. Written feedback explaining why my submitted documentation and Xtra Savings details were not resolved. 3. Confirmation of corrective steps Shoprite will take to prevent similar incidents. 4. Feedback regarding measures to address hygiene and cleanliness concerns at the Graaff-Reinet store.

Please note that I am not willing to let this matter conclude without accountability. Should this issue remain unresolved, I will consider escalating it through appropriate consumer protection channels and media platforms.

I trust Shoprite will treat this matter with the seriousness it warrants and provide a written response.

Kind regards, **Esmeralda Stoffels** Graaff-Reinet