1 reviews | Active since Jan 2011
Old Cupcakes made fresh
I went to Shoprite Bothasig on 22/04/15 Wednesday at 17:15 and ordered 36 cup cakes from the bakery for my son's cake sale on Friday, I asked for the order to be ready at 17:30 the following day. I was then told that it might be a problem because the lady that bakes will be on leave the next day, but they would ask Joseph (manager) to give me a call Thursday morning to confirm my order.<br> On Thursday I waited until 12:00 with no feed back from Shoprite when I then decided to call the bakery, I asked to speak to Joseph but he was not available, I then spoke to Bianca who told me that my order was ready, I asked her if the cupcakes were freshly made the same day and her response was no the cupcakes were from what they had on display from the previous day.<br> I thought this was totally unacceptable, I ordered cupcakes for the following day so that they will be fresh but then get given days old cupcakes instead, I cancelled the order immediately.<br> <br> Surely everyone that places orders like this expects their goods to be fresh, I can only assume that this incident was caused by poor management or low quality standards.<br> <br> <br> <br> Regards,<br> <br> Jonathan<br>
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Bothasig.
As a customer driven business, Shoprite realises the significance in providing customers with quality products and good service. Therefore, the details of your experience will be brought to the attention of Divisional Management for immediate investigation. One of our management representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Bothasig.
As a customer driven business, Shoprite realises the significance in providing customers with quality products and good service. Therefore, the details of your experience will be brought to the attention of Divisional Management for immediate investigation. One of our management representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations