OK Furnitures (Malmesbury) after sale service

During black Friday deals end November I purchased (Cash Sale) a SEALY bed that was on special at OK Malmesbury, then I was told that delivery need to be done by the store so that I am covered should anything happens. I agreed and paid. Bed was delivered and was damaged during the delivery, i brought this to the attention of my sales man and he said the bed will be replaced, he have to check the stock, I just need to send him pictures on WhatsApp which I did. From then I have been sending pictures on his WhatsApp as he keep on loosing them I guess, yesterday I followed up again, the guy said I must send him pictures and videos of the bed again, which I did and the same answer I am getting ( I will check with our warehouse and the lady that is my manager)

This is very bad customer after sale service!