CC
Chantal C

1 reviews | Active since Aug 2014

26 Feb 2015, 15:48

Nothing done since last year about my Milk Query

There is definitely a problem with the Milk at Montic.Last year around September I complained about sour Milk we got from Shoprite.The date was for the following week but the milk was off. Again around the end of year- last year (End of Oct/November), we had the same experience.Caroline was still the store Manager there- she said we must bring the Milk to her. My partner did. Montic always had an excuse for the first query- the second query they never called. I have called Montic and spoken to the Quality Manager- till this day I am waiting for his call, since January 2015.Shoprite Rosettenville now has a new Store Manager, I have conversed with him and Rosemary on these two queries.Rosemary has tried, but still I wait.<br> I refuse to buy Montic Milk now because of these bad experience, I rather have no milk than buy any of their products. I am very disappointed.

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Replies (1)
Shoprite
Shoprite's reply27 Feb 2015, 10:14
Official
Hello CharneyCoe,

Thank you for taking the time to contact the Shoprite supermarket chain.

We are sorry to hear of your disappointment with the Montic milk you purchased at Shoprite Rosettenville and the service you have received from the supplier. The details of your experience will be brought to the attention of the Divisional Management and the category buyer responsible for the product.

One of our representatives will be in contact with you shortly.

Kind regards
Devon Currie
Customer Relations