Not too express Express queue

Hi,<br> <br> I just left shoprite athlone where I do my daily shopping and im quite disappointed at the attitude of the managers. I was waiting to pay for my 4 items in the express queue which was taking very long because out of the 4 tills only 1 was open. The lady infront of me asked the manager Nomatibani if they could get the cashier a packer to help pack and she rudely said no express tills dont have packers. She then checked our baskets and all those with less than 5 were directed to the cigarette counter. I went from 3rd in the queue to 7th by the cigarette counter, I thought it would go quick so I didnt mind. But after standing for 15 mins and watching people that were behind me in the express queue leave I checked and saw a staff member doing her monthly shopping at the cigarette counter. I then went to Nomatibani and told her and she rudely told me I should then go back to the express till and wait in the line. Im a manager myself and this is NOT how u treat your customers especially those who support you daily. I would seriously relook at your management standards cos her attitude was very unbecoming for a person in a senior position.