NOT ACCEPTABLE

I called my local Shoprite branch to find out price and details on an item. I was put on hold for 10 minutes by a person, until she called her supervisor. the supervisor, Itenlengi, said she didn't have a clue as to what I was talking about. I had to further explain to her what the item is called, what its used for, and wanted the price of it. After several times of her saying she does not know, I had proceeded in trying to pronounce it in her dialect. then after 15 minutes it finally clicked to her what I had wanted. she further told me to hold whilst she went to check on the floor, holding on my cellphone airtime for another 10 minutes she came back with the price of the wrong size. for which I just cut the call. I very irritated that service providers do not make an effort to embrace other cultures. they give very bad service, attitude and manners towards other races and it is not good to spend money that you worked hard for to people who cant even respect you as a person/customer. please do something.